Shipping on bears within the US is charged at one of two flat rates by weight. For regular bears without a larger amount of accessories, the rate is $9.99 for the first bear and then $11.99 for second and third bear (all shipped to the same address). Bears with accessories, like Wojtek Soldier Bear, will be heavier and so ship at the $11.99 rate. Bears going to an address in Florida will ship at a $2 discount from the aforementioned rates to compensate these customers some on the sales tax they will be required to pay. Express shipping is also available in the US at checkout.
Please contact me if you are wanting to order more than three bears.
TG Bears Inc uses Direct Link for international shipments. This is a division of the Swedish Nordpost. The travel time for most countries is three weeks. If you wish to have your bear faster, please contact me to arrange shipping with another carrier.
Note that on international shipments, TG Bears Inc is not responsible for any taxes/duties that your country may impose on the bear by your local customs department. All bears are marked as merchandise and not as gifts. The value of Charity Bears will be declared as the value less the donation.
NOTE: TG Bears Inc does offer a fundraising program for the postage for international customers on the Charity Bears. An online fundraiser would be set up for the cost of the postage once the bear has been purchased at the regular listed price. The help of friends and family can then be enlisted to cover the shipping cost in smaller increments per person. When the goal has been met, the bear will be made and shipped. If you are interested in making use of this program, please contact me for more information. This applies only to Charity Bears being shipped outside of the US.
Once a package tracking number is marked "Delivered" by the shipping company, TG Bears Inc is no longer responsible for the package.
All the bears at TG Bears Inc. are handmade. The bears that can be ordered through the website are still made to order. Processing time is dependent on which option you choose at checkout (Sundays do not count in the 3-day rush option). Orders placed after 5 PM Eastern time start counting the next day. You will be notified by email when your bear is on his/her way to you. Custom orders are discussed and timeframes will depend on what is required on the bear.
Returns are accepted for defective workmanship only. Return shipping is the responsibility of the purchaser. TG Bears Inc. will evaluate the returned bear and should it be determined that the workmanship was indeed defective, the purchaser may choose a refund or a replacement. In the event of a refund, the original cost of the bear and shipping will be refunded. The return shipping remains the responsibility of the purchaser.
Should TG Bears Inc. have shipped you the incorrect bear, please contact me within one business day of receipt of the same. Arrangements will then be made to send you the correct bear at no additional cost if the claim is legitimate. Notification of an incorrect delivery later than one business day of the parcel having been delivered will not be considered. As all bears are mailed with a tracking number, the date that the carrier marks the parcel delivered will be considered the official delivery date for this notification calculation.